No. 66
July 2007
THE MCKINSEY APPROACH
TO PROBLEM SOLVING
Ian Davis (London), David Keeling (Chicago),
Paul Schreier (London), and Ashley Williams (Atlanta)
Distinctive hassle solving is the very heart of how we create client impact. As a
Firm, therefore, we must continually reaf rm its centrality to our practice. In
support of that goal, this staff subject sets let on the McKinsey method of caper
solving, a structured, inductive approach that consists of four fundamental
disciplines: problem de nition, the problem-solving process itself, a number of
distinctiveness practices our strongest problem solvers impose to deliver superior
results to clients, and collaboration, which improves the results of our work and
should lead to stronger client ownership of those results. The paper is mostly aimed
at early-tenure associates, but it builds on many long time of collective practice and
experience to offer insights that should prove recyclable to consultants of any tenure.
The sources wish to thank David Honigmann for his
extensive editorial discuss early in the process.
© Copyright 2007 McKinsey & Company, Inc.
McKinsey Staff Papers argon written by and for members of the Firm to stimulate the
exchange of ideas on topics of professional interest. Readers are strongly encouraged
to communicate directly with the author/s on points of disagreement, expansion,
re nement, or rebuttal.
Edited by Saul Rosenberg (New York)
CONTENTS
Rigorous problem de nition
The Problem Statement Worksheet
advantage of the basic problem-solving process
4
5
8
Structure the problem
9
Hypothesis trees
10
Issue trees
12
Prioritize the issues
12
visualise analyses and work
14
Conduct analyses and work
16
Synthesize ndings
16
Develop recommendations
18
Distinctiveness practices
19
Expand: compose multiple perspectives
20
Link: Identify relationships
21
Distill: Find the essence...If you loss to get a full essay, order it on our website: Ordercustompaper.com
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