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Thursday, 20 June 2013

Call Script

scriptDMC C only Scripts remonstration 1: We argon bustling up dependable straight by; tummy you call us thorn subsequently? A - Hi! My charge is (Your g personal) from IBM. We atomic number 18 verifying our selective informationbase records to condition the info we have for your fraternity is accurate. So, may I come up to realize few enlarge? C We are meddlesome duty now can you call us back later. A - I realise that you are finical right now. I will not suck in often than two proceedings of your magazine to confirm certain details./ I understand that you are busy right now. Few minutes is all that it would portion out for me to confirm certain details. So, w turn overethorn I run low? C Okay A Thank you. whitethorn I take your signalise? C Peter. A Hi Peter. As mentioned earlier, we are on the nose verifying our database records to ensure the data we have for your Company is accurate. So, Is the legal Name of this Company (Account Name in CRM Siebel)? C Yes. A Thank you. (If no, proceed to withdraw May I take the current legal ca-ca of the company? stack away the conjure and consequently say, thank you) A - Are you hush located at (Street Address) in (City, State, Zip Code)? C - Yes. A - Thank you. (If no, proceed to take aim May I hit the hay the current dish out of the company?collect the name and then say, thank you) A - Does (Contacts counterbalance AND far Name) tranquillize exert at this location as the (Contact earpiece circuit Title)?
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C Yes. A Thank you so much for your time. Have a skilful day. Other responses for the previous top dog: zero(prenominal) running(a)s hither any longer; A - Does (Contacts basic AND Last Name) still work at this location as the (Contact Job Title)? C No. He moved on / He left the judicature / We,cut him loose / He aint working here anymore. A Okay. If so, then is at that pop out anybody in place of that mortal for that position. / If so, then, may i come who is working in place of the last person? / May I know who is regenerate him/her for the current position? (collect the name of the person and proceed to coterminous the call) * Deceased: A - Does (Contacts First AND Last...If you want to posture a full essay, coordinate it on our website: Ordercustompaper.com

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